Shipping and Delivery Policy for Adi Crafts
Welcome to Adi Crafts! We’re thrilled to have you explore our unique range of handcrafted items. To ensure you have a smooth shopping experience, please review our Shipping and Delivery Policy below.
1. Processing Time
All orders are carefully handcrafted and processed within 2-5 business days. Once your order is processed, you’ll receive a confirmation email with a tracking number.
2. Shipping Methods
We offer the following shipping options:
- Standard Shipping: Delivery within 5-7 business days.
- Expedited Shipping: Delivery within 2-3 business days.
- International Shipping: Delivery times vary by destination, typically 7-21 business days.
Shipping times are estimates and may vary depending on the destination and carrier delays.
3. Shipping Costs
Shipping costs are calculated based on the weight of your order and the shipping destination. You can view the shipping charges at checkout before completing your purchase. We occasionally offer promotions with free shipping, so keep an eye out for special offers!
4. Delivery Areas
We currently ship to most locations within [Country] and select international destinations. If you’re unsure whether we deliver to your location, please contact us at [email address] or check our shipping calculator at checkout.
5. Order Tracking
Once your order has been dispatched, you’ll receive an email containing your tracking number. You can use this number to track your order on the carrier’s website.
6. Delivery Issues
If you experience any issues with your delivery, such as a delayed or lost package, please contact us immediately at [email address] or [phone number]. We will work with the carrier to resolve the issue as quickly as possible.
7. Incorrect Address
Please ensure that the shipping address provided at checkout is accurate. Adi Crafts is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you realize there is an error in your shipping address, please contact us within 24 hours of placing your order to correct it.
8. Customs and Import Duties
For international orders, customs fees, import duties, and taxes are the responsibility of the recipient. These charges are determined by the destination country and are not included in the shipping cost.
9. Packaging
To ensure your handcrafted items arrive safely, we use high-quality packaging materials. Our eco-friendly packaging is designed to protect your order while minimizing environmental impact.
10. Returns and Exchanges
For information about returns and exchanges, please refer to our [Return and Exchange Policy](link to policy).
11. Contact Us
If you have any questions about shipping or need assistance, please contact our customer service team at [email address] or [phone number]. We’re here to help!
Thank you for choosing Adi Crafts! We appreciate your support and hope you enjoy your handcrafted items.